The best way to track your order is by using the Bill of Lading "BOL" number. The manufacturer creates the BOL once an order has shipped. They do not provide the trucking company with the reference number or order number for each order, so it is not a valid method for tracking the shipment. For your convenience, we also offer shipment tracking using the customer Purchase Order (PO) number, but for the most accurate tracking information, we recommend using the BOL number.

The manufacturer creates the BOL once the order has left their facility. You can call the manufacturer or visit their website and provide them with the reference number and they will be able to give you the BOL number to use for shipment tracking.

When you track your order and the order status says "In transit" this means the order has been picked up from the mill and is in transit to our Stevensville, Maryland terminal. The order status will change from "in transit" to "out for delivery" the day the order is dispatched to deliver to the consignee.

This occurs when multiple orders are placed using the same PO number or if the manufacturer partially ships an order instead of completely shipping it. The tracking system will show every shipment with the PO number you are tracing. We recommend calling the manufacturer to get the BOL number to use for tracing. The BOL number is the best way to track orders that have multiple shipments using the same PO number.